Are you unhappy with a course you purchased on Udemy? Don’t worry; you can get a refund. Udemy has a lenient refund policy that allows students to request a refund within 30 days of purchasing a course. In this article, we will guide you through the process of getting a refund from Udemy.
What is Udemy’s refund policy?
Before we dive into the refund process, it’s essential to understand Udemy’s refund policy. Udemy offers a 30-day money-back guarantee for most courses. However, there are a few exceptions. Courses purchased through the Udemy mobile app or third-party platforms may not be eligible for a refund. Additionally, some courses may have a different refund policy, which will be clearly stated on the course landing page. It’s essential to read the course description carefully before purchasing to understand any unique refund terms.
If you have completed more than half of the course and the course isn’t giving the expected results, Udemy will consider alternative forms of remedy or satisfaction before offering a full refund. You may also be eligible for a refund if there are technical issues or problems with the content of the course.
Reasons for Requesting a Refund
There are several reasons why you may want to request a refund for a Udemy course. Here are a few common scenarios:
- The course did not meet your expectations: You purchased the course with the expectation that it would teach you specific skills or knowledge. However, after going through the material, you feel like it did not meet your expectations.
- The course content is outdated: Technology and information change rapidly, and some courses may become outdated quickly. If you purchased a course with outdated content, you may be eligible for a refund.
- Technical issues: If you experienced technical difficulties with the course material that made it difficult or impossible to complete, you may be eligible for a refund.
- Duplicate purchase: If you accidentally purchased a course twice, you can request a refund for the duplicate purchase.
How do I get a refund from Udemy?
To request a refund from Udemy, first, log into your account and click the “Help” tab in the upper-right corner. From there, select the option that says “Requesting a Refund”. You will be asked to explain why you want a refund and agree to Udemy’s Terms and Conditions. Once you’ve done this, submit your request and wait for it to be reviewed.
Does the course still show up in my account after requesting a refund?
Yes, the course will still show in your account once you have requested a refund. However, you will no longer be able to access the course or materials. If the refund amount is approved, it will be credited back to your original payment method within 5 – 7 business days.
Do all courses have a 30-day money-back guarantee?
Yes, Udemy offers a 30-day money-back guarantee for all courses on its platform. If you are unhappy with the content or instruction you can request your money back within 30 days of enrollment and receive a full refund from Udemy. However, this does not apply to purchases made using third-party vouchers or credit systems like Udemy for Business or Enterprise courses.
How to Request a Refund from Udemy
To request a refund from Udemy, follow these simple steps:
Step 1: Go to Udemy’s website
Visit the Udemy website and log in to your account.
Step 2: Go to your Purchase History
Click on your profile picture in the top right corner of the homepage. From the drop-down menu, select “My learning.” Then, click on “Purchase history.”
Step 3: Select the Course
Find the course you want a refund for and click on the three-dot icon on the right side of the course title. From the drop-down menu, select “Request a refund.”
Step 4: Choose a Reason for a Refund
Select a reason for your refund request. Udemy offers several options, including “It wasn’t what I was expecting,” “It didn’t meet my expectations,” and “I accidentally bought this course.”
Step 5: Submit Your Request
After selecting a reason, you can add comments to provide more context for your refund request. When you’re ready, click “Submit Request.”
Step 6: Wait for a Response
Udemy will review your refund request and respond within a few days. If your request is approved, the refund will be processed, and the course will be removed from your account.
Udemy’s Refund Policy
Udemy offers a 30-day money-back guarantee for all courses purchased on the platform. If you’re not satisfied with a course, you can request a refund within 30 days of purchase. However, there are some exceptions to this policy. For example, if you have completed more than 50% of the course content or if the course was purchased through a third-party provider, you may not be eligible for a refund.
Q1. How long does it take to get a refund from Udemy?
A1. Udemy refunds typically process within five to ten business days.
Q2. Can I get a refund if I’ve completed the course?
A2. If you have completed more than 50% of the course content, you may not be eligible for a refund.
Q3. What if I purchased the course through a third-party provider?
A3. If you purchased the course through a third-party provider, you may not be eligible for a refund.
Q4. Can I still access the course after requesting a refund?
A4. No, once your refund is processed, the course will be removed from your account, and you will no longer have access to it.
Q5. What if I accidentally purchased the wrong course?
A5. If you accidentally purchased the wrong course, you can request a refund and then repurchase the correct one.
Udemy’s generous refund policy makes it easy for students to try out courses risk-free. If you’re not satisfied with a course you purchased, follow the steps outlined above to request a refund. Just remember, you only have 30 days from the date of purchase to make your request.